Parker Scroggins.

IT Support Specialist · Help Desk · Prescott, AZ · Remote-Ready

Parker Scroggins. I keep people working. And I built my own production server to prove it.

Remote-ready help desk with two years fixing Windows, networks, hardware, and accounts for onsite and remote staff. My edge: I actually provisioned and hardened my own Linux mail server (firewalls, fail2ban, TLS, DNS) on the cloud, so the cloud/Linux/security skills are real, not just buzzwords.

  • 2+ yrs help desk
  • Remote-Ready
  • CompTIA A+ (in progress)
View selected work Get in touch
Parker Scroggins, standing in a navy suit

About

Dependable, self-starter, and easy to put in front of users.

Portrait of Parker Scroggins in a navy blazer

I'm an IT support specialist with two years of hands-on help-desk experience, plus a work history that goes back to age 15. Day to day I troubleshoot Windows, networks, hardware, printers, and user accounts, for around 40 folks in the office and (mostly) remote. Then I document the fixes so they stick.

Years in customer-facing jobs taught me how to explain a technical fix in plain language, and stay calm when someone's stressed. I work independently with little-to-no supervision. Right now I'm studying for CompTIA A+ and Network+, building real cloud and Linux skills from running my own production server.

Based in
Prescott, AZ
Focus
Remote IT support / help desk
Experience
2+ yrs help desk
Status
Remote-ready

Selected Work

Real systems I built and run.

  • AWS · Linux · Security

    Cloud Mail Server

    Provisioned and administer a Linux cloud server (AWS/VPS) for professional email at parkerscroggins.com, secured end to end with SSH key authentication.

    • AWS / VPS
    • Linux
    • SSH
    • DNS (MX/PTR)

  • Firewalls · TLS · Auth

    Server Hardening

    Hardened the production server with ufw / iptables / nftables, fail2ban, and Let's Encrypt TLS, locking down access and encrypting mail in transit.

    • ufw / nftables
    • fail2ban
    • Let's Encrypt

  • Python · Automation

    Security Audit Tooling

    Wrote Python tooling to audit open ports, running services, and security configuration on the server, catching misconfigurations before they become problems.

    • Python
    • Bash
    • Auditing

  • Windows · M365 · Networking

    Remote Help Desk

    Day to day: imaging and configuring machines, M365 and basic Active Directory tasks, and troubleshooting Wi-Fi, VPN, and printers for on-site and remote staff.

    • Windows 10/11
    • Microsoft 365
    • Active Directory

Experience

A steady work history since age 15.

  1. 2024–Present

    IT Support Specialist · House Harbor Innovations (Remote)

    Provide remote and on-site IT support for around 40 users across 2 locations, resolving hardware, software, network, and user-account issues, and keeping roughly 25 tickets a week moving. Administer Windows 10/11 and Microsoft 365 with basic Active Directory; image and maintain machines; and administer Linux cloud servers (SSH, backups, security hardening).

  2. 2023–2024

    Customer Service Representative · House Harbor Innovations

    Handled a high volume of customer questions by phone, email, and chat, building rapport and de-escalating frustrated customers, then cross-trained into IT support based on strong technical aptitude.

  3. 2022–2023

    Equipment Operator · Anderson Asphalt

    Operated heavy equipment safely and reliably while coordinating with the crew on daily job sites.

  4. 2021–2022

    Crew Member · Chipotle Mexican Grill

    Delivered fast, friendly service in a high-volume environment; handled cash, teamwork, and busy rushes.

  5. 2020–2021

    Grocery Clerk · Fry's Food Stores

    First job at age 15: customer service, stocking, and register work with dependable attendance.

Education

Credentials & certifications.

Education

  • High School Diploma

    May 2024

    Bradshaw Mountain High School · Prescott, AZ

Certifications

  • CompTIA A+ in progress
  • CompTIA Network+ in progress

Self-directed study

  • AWS
  • Linux
  • Network security

Skills

Capabilities & toolkit.

Remote IT Support

  • Remote desktop support
  • Troubleshooting
  • Ticketing & documentation
  • Hardware/software install & repair
  • Printer setup

Operating Systems

  • Windows 10/11
  • Linux server admin
  • Microsoft 365 / basic M365 admin
  • Active Directory (basics)

Cloud & Servers

  • AWS / VPS provisioning
  • SSH key access
  • Backups
  • Bash scripting
  • Python scripting

Networking

  • TCP/IP
  • DNS
  • Wi-Fi & connectivity
  • VPN
  • Routers & switches

Virtualization

  • VirtualBox
  • Hyper-V
  • Virtual machines
  • VMware (building)

Security

  • Firewalls (ufw/iptables/nftables)
  • fail2ban
  • TLS/SSL (Let's Encrypt)
  • Malware removal

Contact

Looking for remote IT support you can rely on.

Remote-friendly and based in Prescott, AZ. If you need a patient, reliable hand on the help desk, get in touch.

parker@parkerscroggins.com